Comcast won't help you if you buy your own modem? anyone else?

we had to replace our docsics 2 modem with a 3 because comcast said the 2 were outdated and obsolete. i bought the same one they are willing to rent to me but we are still having the same up and down problem.

now, they say since we don't rent it from them they can't fix our problem remotely because but will have to send a technician. that has a 9-10 day waiting list. they of course will rent us the same model we just bought for 10 bucks a month or so.

anyone having this problem?

Posted: 09/02/2016 at 5:32PM

Comcast won't help you if you buy your own modem? anyone else? -- Go VT 09/02/2016 5:32PM

Give me a yell -- Virtual Hokie 09/03/2016 10:41AM

Just upgraded Comcast to 200 MB/s...they said their modem -- MrBayAreaHokie 09/03/2016 10:32AM

I have Timewarner and just upgraded my modem -- gobblerengineer 09/02/2016 9:30PM

I've been told by Timewarner than I can get my own modem, but they -- PhotoHokieNC 09/03/2016 08:18AM

This and typically you have to give them the new macid ** -- FfxStationHokie 09/02/2016 10:16PM

I have. multiple times. -- Go VT 09/02/2016 10:49PM

Here is what I would do.... -- HokieForever 09/02/2016 8:08PM

Just the modem. -- Go VT 09/02/2016 10:51PM

How can they support your private purchase, regardless of origin? -- PhotoHokieNC 09/02/2016 6:24PM

It is SOP hardware - comcast just being asshates ** -- FfxStationHokie 09/02/2016 8:12PM

Yep. ** -- YardBird 09/03/2016 01:44AM

Has never rented a modem, been with Comcast 15+ years --> ** -- HokieForever 09/02/2016 8:02PM

Oh and never had a technician come out to "configure" -- HokieForever 09/02/2016 8:08PM

Its the same model -- Manbearpig 09/02/2016 7:16PM

Time Warner has no issue with it, nor does Comcast Business -- Hokie Bird 94 09/02/2016 6:47PM

Comcast won't help you if you buy your own modem? anyone else?

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